Hyundai Montgomery | Service & Parts Center

demasiado tiempo de espera

1 star is too many. I've never been so dissatisfied with auto service I've received. Service advisor returned zero calls, returned zero messages left by phone, and responded to zero messages left by text. This includes no response to my directly asking who among their leadership might be able to improve the situation. I'm not even sure why I was asked if I wanted to receive updates by text because I got exactly 0 of those during the 3 weeks my car was there. I dropped my car off during a road trip because it started losing power above 70mph. They repaired some unrelated interior damage that I approved, but the diagnosis for why I brought it in was an engine replacement, $15,000. Fair enough, engines fail sometimes and they're expensive to replace (and my Hyundai, which I bought new, had 108,000 miles on it -- maybe that's just how long a Hyundai engine lasts). So I drove back to Montgomery, returned the rental that set me back over $1k, hopped in my unrepaired car which was driven 0 miles during their diagnostic process, then drove it more than 300 miles with the cruise control set to 65mph to get back home. Perhaps I'll update once I get a second opinion, but I find it odd that my invoice shows a diagnosis was preformed without actually saying a lick about what the diagnosis or suggested remedy was. This experience is literally the only thing preventing me from buying a Santa Fe Cruz this weekend. I hope national Hyundai takes note.

I’m reaching out to express my concern regarding a scheduled AC repair for my vehicle that is currently set for three months from now. Given that the current temperature is over 100 degrees, I’m extremely worried about having to drive or remain in the vehicle under such extreme conditions while waiting for this service appointment. In addition, I would like to share my disappointment with the level of customer service I’ve received at your Montgomery location. As a customer who has previously owned both Cadillac and Toyota vehicles, I’ve consistently experienced prompt, professional support from their service departments—often receiving a response within just two days of reaching out. Unfortunately, my experience with Hyundai has not met those standards. I believe that the quality of a company’s service is just as important as the quality of its vehicles, and I sincerely hope Hyundai can address this issue more urgently. If there is any possibility to move up the repair date or offer alternative solutions during this heat wave, I would be extremely grateful. Thank you for your attention to this matter. I look forward to your prompt response.

No I haven't wrecked already. They said they don't cover cosmetics. As is.

I scheduled an appointment for an oil change. My appointment was at 1:00. My sister took my car, and arrived shortly before 1:00. At 1:04 I received a welcoming text letting me know that I will get updates on the service progress. My sister called me at 3:15 to let me know she was still there. I called the service desk and spoke to John, he said they were just putting the oil in. 2 hours is crazy for an oil change when I had an appointment. If they were running behind as John indicated, a phone call would have been good. I hate that my sister had to waste so much time out of her schedule.

Had an appointment for a complimentary oil change and tire rotation at 8:30 am. Currently 11:30 am and my car is still in line waiting to be serviced. Extremely inefficient. This should be done in a timely matter especially if you have to make an appointment.

UPDATE: After my terrible experience in September 2024, I went again today (April 2025) and it looks like management has heard complaints and is fixing things! It took a minute to get checked in because all the employees were in a team huddle when I arrived. But check in was quick and I was out of there in 1.5 hrs for an oil change, tire rotation and multipoint inspection...that is half the time I waited for the same thing in Sept. Every employee I encountered was kind and welcoming. In fact the team manager that was holding the huddle when I showed up repeatedly apologized that they were not there the second I pulled in. I will be going back again and hope to see these improvements stick. In over 14 years of owning Hyundai's this is the worst service center I have encountered...avoid if you can! All I needed was an oil change, it took over a month to get an appointment. But beware because an appointment doesn't actually mean an appointment. I was given a 9am time, but when I showed up there were also taking in 7-8 other vehicles. Then I was told it would take 2 hrs for my oil change/tire rotation. After 2.5 hrs I got up to walk around a noticed my car sitting near the service desk area...it sat there for 30 minutes (maybe more because you can't see this area from the waiting room). I finally got a text at the 3 hr mark letting me know my vehicle was ready. Brittany the service advisor could care less about customers and the service being provided. When I went to get my keys after receiving the text I asked why my car had been out there for so long. She replied she was the only one to do paperwork. I retorted she needs more help and that clearly an appointment with them means nothing since it took me 3 hrs there. She did not even respond, but looked at me and turned away. The General Manager and other leadership clearly do not promote any sort of customer service as now reading other reviews I'm not the only one. Birmingham is out of the way, but worth it not to have to deal with this service center again!

Dropped off my car for a diagnostic appointment and the service was amazing. Wish I could remember the name of the guy who helped me. He called me and was thorough about what my options were and patient with answering my questions. There wasn’t a single person there who was unpleasant. The whole process was pretty easy.