FIAT at Fresno

No idea

Looking for a new EV and liked the Fiat for its small size. Reached out to several dealerships and the Fresno Chrysler, Doge, Fiat came back with a good price and were very responsive. Ivan was very easy to deal with during the sales process and was very helpful in answering all of our questions. Totally worth the drive up from the central coast. The process was easy and Javi in the finance area was just as easy to work with as Ivan. We’ve recommended this dealership to friends since our experience was so easy.

Deceptive practices, Javi the finance manager intentionally misrepresented costs and his add ons. He told us optional things like swat GPS or a lease wear and tear option were required, and that they were included in the base price of the vehicle. Those options are not included come to find out, they are also in fact options. There are too many things to even type out here, and its kind of embarrassing to have been so thoroughly taken advantage of... If you buy here be VERY careful as they are predatory. Read everything and have them put anything they say in writing about things being required, or free, or included in the base price so you don't get taken advantage of.

I have purchased a few new cars in the past and hated the sales people from other dealerships, but Fiat of Fresno has a Great sales staff! Our guy Mai was knowledgeable and very helpful. He is a very cheerful person and walked us through the whole deal. If we get another Fiat, we will go back to Fiat of Fresno. We ended up getting a 500e and it was ready that day! So nice to have a smooth deal. They ordered a level 2 charger and it was there in less than 3 days! Such a nice place. Big thank you to Fiat of Fresno!

As usual, really very unfriendly and unhelpful customer service. I went there to inquire about an oil change and awkwardly stood there while a guy was on his cell phone and didn’t even greet me or offer help.. I eventually had to ask him if he can help me and he nonchalantly answered my questions and brushed me off to talk to another person. Unimpressed. The only reason I go to this place is due to the fact they’re slightly cheaper than anywhere else.. but they could all take a lesson on friendliness and how to treat customers. Edit 6/3/21: I returned today for my oil change, and after being told I would wait extra long even though I had an appointment, I spoke with Wendy Baker, the service manager. She was extremely helpful, apologetic, and did everything to make things right for me. She, as well as Brittany, who initially checked me in, made me feel like I am still a valued customer and that they heard my concerns and wanted to do something about it. This company has a lot to work on, but I can tell some people are trying to fix things so I have increased my review from 1 to 4 stars because I left satisfied and was assured l can deal directly with these helpful individuals in the future.

My fiat 500 abarth keeps having little issues which is annoying enough, but this is always compounded by the realization that I have to deal with Fresno fiat and Chrysler. Everytime I'm forced to bring in my car to this dealership it inevitably turns into an ordeal for even the smallest repair. I'm sick of it! Now my headlights have both gone out, most likely a bad fuse, but when I call in to make an appointment the tell me they don't have an open slot for 20 days! What am I supposed to do!? They don't accept drive up appointments either. I'm telling you EVERYTIME I have to deal with these people it's a mess... Horrid experiences!

Terrible service. I have a Fiat 500e, leased from Fiat of Fresno. The sales experience was great! Dustin was knowledgeable and I was very pleased with my new car. However, when the 12v battery died, leaving the car inoperable, I had it towed in to the Dodge/Chrysler service department for diagnosis and repair. That was a complete joke. When I arrived to check the car in I was told that they could maybe get to it tomorrow and I’d get a call. No call. No call that day, or the next, or the next. I left messages asking what was going on with no call back either. When someone finally did call me, it was after hours and she left me a message to call back in the morning to schedule my appointment (?!). On day 5, I drove there to find out what’s going on. The service advisor dedicated to Fiat told me it’s been ready since Tuesday and that he called me to tell me that. Nope. No messages, no missed calls on my phone. He swore he talked to someone...not possible since it’s my cell phone and it’s always with me. Then, as he is describing the work performed, it’s not even my car he’s talking about. Complete and utter nonsense. I cannot wait for my lease to end so I can be rid of these jokers. Thankfully, it’s an electric car with minimal maintenance needs. Fingers crossed I don’t ever need to have it worked on again. Seriously...ridiculous. Oh, and I got it back completely filthy. Just salt in the wound, really.

I have now tried to fix issues with my fiat twice. The first time we called and called, and got this womens recording. Left more than 10 messages for her, over a week. She never called back. I finally got tired of waiting and asked for a supervisor, he then had someone else call me. Got the battery issue fixed a few days later. Today I called 6 times because of a new problem, and always got her voicemail. So then I called and they transferred me to a Chrysler service. I advise them that the drivers window motor broke and cannot secure the car. I am told they are to busy, soonest they can "Look at it" is Friday. What am I supposed to do with a car that I cannot secure for 4 days? They say not sure when they can actually fix it. I have never had a car dealer treat me so badly. I really like the car, but cannot deal with this totally incompetant service.