Shingle Springs Subaru Service Department

I have 2018 crosstreck, and I am so disappointed on the quality of the car. I have spent SO much money for repairs (and some still pending) on this car than my Toyota Camary!! Never again will I buy another Subaru! … and on top of that, the service department reports repairs to car fax without informing customers!

Worst service experience I've ever had. My car had a recall. The shop called to set up my service and scheduled it for a week out. When I arrived Thursday evening to drop the car off, it was like a surprise to them that I was there the night before, even though I confirmed Wednesday the time of drop off and that I'd be picking up a loaner. When given the loaner car it was a small 5 seater, my car is an 8 seater because I have 5 kids, couldn't even legally fit my kids in the car, the rental car advisor just shrugged it off. Now it's Friday my appointment was scheduled for 8am, was told it would take about 2-3 hours for the repair & oil change. Told the service adjuster I would be there at 3pm Friday. Show up... no car. They DIDN'T HAVE THE PARTS FOR THE RECALL REPAIR!!! How do you not have the parts for a service you scheduled Mind you I live over an hour away and made that trip out for NOTHING. I had a family trip planned for that weekend. So I had to get a DIFFERENT loaner so that I could actually fit my family. We were actually planning on upgrading our car, and we did, with a different dealer, because I will NEVER deal with this shop or dealer again. I am extremely disappointed and highly recommend taking your car elsewhere.

Brandon in the service center is extremely helpful! He went above and beyond to help out when I came in for help with a tire. He was communicative throughout the process.

Awesome experience! Everyone was soo welcoming. Got the car we wanted

I had not been here for service in some time for my 2002 Forester with 311,000 miles. We were having it serviced by private mechanics that were more convenient and reputable, who have since closed. When the engine light went on, I called SS Subaru for an appointment. Once they diagnosed the problem and gave me an estimate and said they had the parts needed, I decided to wait for the repair. The Service Advisor took me to their very comfortable waiting lounge. My wait time was less than expected and I felt the charge was fair. Everything was pleasant and we were given observations of other things that needed attention. I still Love my Subaru and appreciate SS Subaru for caring, as well.

New to the area we wanted to shop local. Big mistake. Absolutely the worst service experience. Had my new car I Bought from them for a week. They did nothing and it was like I am a stranger. Buyer beware this place does not care. So very disappointed. Will be selling the car as soon as possible and never buy a Subaru again.

Best auto dealer I've ever been to in my entire life. These guys are the epitome of integrity. I wouldn't even think of buying a car from someone else.

Just a great experience all around. From the friendly and professional staff to the absolutely beautiful loaner vehicle. The service rates are very competitive, and thus, very reasonable.