Ocean Honda Service

El personal te atiende excelentemente, super me gusta ahi si entras caminando y sales manejando.

Excelente

Excelente

👍👍😜😜

Excellent service! Arrived a bit before my oil change appointment. They took us in, changed oil, rotated tires, checked brakes and liquid and we were out in 1.5 hours. We drive from Salinas to Santa Cruz for Ocean Honda outstanding service.

When I brought my car in on my paperwork has Michael Lane as the advisor. The service department checked for leakage and did not find where or why the leak was coming thru my interior roof lining bilaterally on each side where the sun visors are located. You checked for clogged tubing to see if sun roof was leaking. I had told you I keep my car in the garage and don't open my sun roof. I haven't driven in the rain much until I went in Spring to WA. You then blamed it that the racks were not put on right. I had asked you at the time I came to please take pictures. After blaming it on the roof racks that it was put in wrong you then said I had to take it back to San Francisco for them to look at it becasue you all would have to charge me. I specifically asked why you all could not continue to search for the problem and you stated that SF dealership would probably cover the car racks fix but SC Honda, I would have to pay $400 to work further on the car. The roof rack is under warranty. You told me they would not reimburse you here at Ocean Honda and that I would have to pay. I asked did you call them. You were adamant that they would want to do the fix themselves. You failed to call them but made me go make an appointment and drive to SF to get this fixed. SF dealership assured me that they would of covered the expense to further look for the leak and that both dealerships use the same service agreements. It took me two hours to get to SF due to traffic and I spent six hours there in their waiting room. The SF Honda dealership said that they would of covered the cost for it to be looked at in Santa Cruz Honda dealership and that no notified them to ask and they were sorry about my time and travel to have to go up there. My feeling is that you all sent me back to SF dealership cause you did not want to do this job. Your service advisor at the time on my paperwork is Michael Lane. You did not want to spend anymore time in finding the reason my interior roof lining near my windows on each side are stained with moisture stains. There is your review. I have had three Honda cars I have purchased in the past. Don't know if my next car will be Honda. You need to do better. This car has a leak and it is still not found. I came back to Santa Cruz cause Honda said that it would need to stay and further looked at and due to the fact that I had been there all day and am not planning to stay the night in a hotel they got the roof racks back on and said that the rubber that you all said was wrong was not the issue of a leak.

I went in to get my headlights restored and the service person was Alex. He was fantastic. I even told the service manager that he is awesome very polite. Very warm helpful caring gave a discount didn’t have to. He just wanted to show that Honda Ocean cared service manager was awesome. Everybody was awesome. They’re polite right down to the salesman parks People very very nice. I had bad experience in the past. And I didn’t wanna come back but now I’ll come back next time I’m gonna come back to have my brakes checked and Might be warped and I want to keep my car I do not want to trade it in for any reason they were awesome everybody but I would like to see refreshments besides coffee Hospitality little things would make a big difference of coming back more and more other dealers serve pastries, and free coffee and it’s very good. Thank you for your service.

Alexis Ortiz was my most recent service advisor. I found him very personable and knowledgable. He genuinely seemed to care about my needs and was thorough when checking the list of items before and after my service. I would recommend him!